Refund and Returns Policy
At Pauline Bags, we are committed to ensuring a delightful shopping experience for our customers. Please read our Return and Refund Policy carefully to understand our practices regarding returns, exchanges, and refunds.
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Proof of purchase (invoice or order confirmation) is required to process a return.
2. Non-Returnable Items
- Personalized or customized items.
- Items purchased during sales, clearance, or promotional offers.
- Damaged items due to mishandling after delivery.
3. Process for Returns
- Initiate a Return: Contact our customer support at info@paulinebags.in or call us at [+91 9007326665] to initiate the return process.
- Approval and Shipping: Once your return request is approved, you will receive instructions for shipping the product back to us.
- Shipping costs for returns are the customer’s responsibility unless the product is defective or incorrect.
- Inspection: After receiving the product, we will inspect it to ensure it meets our return criteria.
4. Refund Policy
- Refunds will be processed within 7-10 business days after the returned item passes inspection.
- Refunds are issued to the original payment method (e.g., credit card, bank account) or as store credit if preferred.
- Shipping charges are non-refundable unless the return is due to an error on our part.
5. Exchanges
- Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or store credit.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence.
- We will replace the product at no additional cost or issue a full refund.
7. Contact Information
For any queries regarding returns or refunds, reach out to:
- Email: [info@paulinebags.in]
- Phone: [+91 9007326665]
- Office Address: [88/A, Madan Mohan Burman St, 2nd Floor, College Street Market, Jorasanko, Kolkata, West Bengal 700007.]
We value your trust and aim to provide the best service possible. Thank you for shopping with Pauline Bags!
